Your privacy matters to us. This Privacy Policy explains exactly what personal data ptwin collects, why we collect it, how we use it, and what rights you have over your own information. We keep things straightforward — no legal jargon designed to confuse.
ptwin collects only the data needed to run your account, process payments, and keep the platform secure. We do not sell your personal data to anyone. You have the right to access, correct, or delete your data at any time by contacting our support team.
ptwin ("we", "us", "our") is committed to protecting the privacy of every player who uses the ptwin platform. This Privacy Policy applies to all personal data collected through the ptwin website at ptwin.club, the ptwin mobile application, and any related services we provide.
When we say "personal data", we mean any information that can identify you as an individual — your name, email address, phone number, payment details, and so on. We take our responsibility to handle this data carefully very seriously, and this policy is our commitment to being transparent about exactly how we do that.
By registering an account on ptwin or using any part of the ptwin platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how we handle personal data, you should not use the ptwin platform. If you have questions at any point, our support team is available around the clock to help.
This policy is written in plain English because we believe you deserve to understand what happens to your data — not just tick a box and move on. We've tried to make every section as clear and direct as possible.
ptwin collects personal data in three main ways: data you provide directly, data collected automatically when you use the platform, and data received from third parties such as payment processors.
Data you provide directly:
Data collected automatically:
Data from third parties:
ptwin uses your personal data only for legitimate purposes directly related to operating the platform and providing you with a safe, fair, and enjoyable experience. Here is a clear breakdown of what we use your data for:
| Purpose | Data Used |
|---|---|
| Creating and managing your ptwin account | Name, email, phone, date of birth, address |
| Processing deposits and withdrawals | Payment method details, transaction history |
| Verifying your identity (KYC) | ID documents, proof of address, date of birth |
| Providing customer support | Account details, support correspondence |
| Detecting and preventing fraud | IP address, device data, usage patterns |
| Complying with legal obligations | Identity data, transaction records |
| Sending account notifications and updates | Email address, phone number |
| Improving the platform and user experience | Usage data, session data, feedback |
| Responsible gaming monitoring | Betting history, session data, account settings |
ptwin does not use your personal data for any purpose not listed above without first obtaining your explicit consent. We do not use your data to build advertising profiles or sell it to marketing companies.
ptwin processes your personal data on the following legal grounds:
ptwin does not sell, rent, or trade your personal data to any third party. We share your data only in the limited circumstances described below, and only with parties who are contractually obligated to handle it securely and in accordance with applicable privacy laws.
All third parties with whom ptwin shares data are required to implement appropriate technical and organisational security measures to protect your personal data. ptwin remains responsible for ensuring that any data shared with third parties is handled appropriately.
ptwin uses cookies and similar technologies to make the platform work properly, remember your preferences, and understand how players use the site so we can keep improving it. Here is a breakdown of the types of cookies we use:
You can manage your cookie preferences through your browser settings at any time. Note that disabling certain cookies may affect the functionality of the ptwin platform. A full cookie preference centre is available in your account settings once you are logged in.
ptwin retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:
When your data is no longer required, ptwin will securely delete or anonymise it. If you request deletion of your account, we will process your request promptly, subject to any legal retention obligations that require us to keep certain records.
ptwin takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, alteration, or disclosure. These measures include:
While ptwin takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. In the event of a data breach that is likely to affect your rights or freedoms, ptwin will notify you and the relevant regulatory authorities as required by law, without undue delay.
You also play a role in keeping your data secure. Please use a strong, unique password for your ptwin account, enable two-factor authentication where available, and never share your login credentials with anyone.
You have a number of rights over your personal data held by ptwin. We are committed to honouring these rights promptly and without unnecessary barriers. Here is what you are entitled to:
You can request a copy of all personal data ptwin holds about you at any time. We will provide this within 30 days of your request.
If any of your personal data held by ptwin is inaccurate or incomplete, you have the right to have it corrected. Contact support to update your details.
You can request deletion of your personal data where it is no longer necessary for the purposes it was collected, subject to legal retention requirements.
You can ask ptwin to restrict how we process your data in certain circumstances, for example while a dispute about accuracy is being resolved.
You can request your personal data in a structured, machine-readable format so you can transfer it to another service provider if you choose.
You can object to ptwin processing your data for direct marketing or where processing is based on our legitimate interests, at any time.
To exercise any of these rights, contact the ptwin support team at [email protected]. We will respond within 30 days. In some cases, we may need to verify your identity before processing your request.
The ptwin platform is strictly for adults aged 18 and over. ptwin does not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register an account or use the ptwin platform in any way.
If ptwin becomes aware that personal data has been collected from a person under 18, we will delete that data immediately and close the associated account. If you believe a minor has registered on ptwin, please contact our support team right away so we can investigate and take appropriate action.
ptwin uses age verification checks during the registration process to minimise the risk of underage access. We take our responsibility to protect minors very seriously and continuously review our age verification procedures.
ptwin may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make changes, we will update the "Last Updated" date at the top of this page.
Where changes are significant — for example, if we start using your data in a new way — we will notify registered players by email or through an in-platform notification before the changes take effect. This gives you the opportunity to review the updated policy and, if you do not agree, to close your account before the changes apply.
Your continued use of the ptwin platform after any changes to this Privacy Policy constitutes your acceptance of the updated policy. We recommend checking this page periodically to stay informed.
If you have any questions, concerns, or requests relating to this Privacy Policy or how ptwin handles your personal data, please get in touch with our team. We take every privacy enquiry seriously and will respond as quickly as possible.
You can reach the ptwin privacy team at: [email protected]
For account-specific data requests — such as access, correction, or deletion requests — please contact support directly and include your registered email address so we can verify your identity and process your request efficiently.
If you are not satisfied with how ptwin has handled your privacy concern, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.
Privacy isn't just a legal requirement for us — it's a core part of how ptwin operates. Here's what that looks like in practice.
Every piece of data transmitted between your device and ptwin's servers is protected by 256-bit SSL encryption — the same standard used by major banks. Your personal and payment data is never sent in plain text.
ptwin does not sell, rent, or trade your personal data to advertisers or data brokers. Your information is used only to operate your account and improve your experience on the platform — nothing else.
Identity verification on ptwin is handled by certified KYC providers. Your documents are processed securely, stored encrypted, and never shared beyond what is required by law. Verification protects you as much as it protects the platform.
You can access, correct, download, or delete your personal data at any time by contacting ptwin support. We process all data requests within 30 days and won't make it difficult for you to exercise your rights.
When you deposit or withdraw via bKash, Nagad, or Rocket, only the minimum necessary data is shared with the payment provider. ptwin does not store full payment credentials on its own servers.
ptwin only sends you promotional communications if you have explicitly opted in. You can unsubscribe from marketing emails at any time through your account settings or by clicking the unsubscribe link in any email we send.
ptwin is built for players who want a safe, fair, and transparent betting experience. Your data stays yours — and your winnings stay real. Join thousands of players across Bangladesh who trust ptwin every day.